Your privacy is our top priority at w19. On this page, you'll find everything about what data we collect, why we collect it, and how we keep it safe.
How w19 Protects Your Information
Every transaction and piece of personal data you share is protected by 256-bit SSL encryption — completely unreadable to any third party.
W19 never sells your personal data to third parties. Your information is used solely to provide our services.
We are transparent about what data we collect and why. There are no hidden agendas — everything is clearly laid out on this page.
You can request deletion of your personal data at any time. We do not retain any information beyond what is legally required.
Cookies on our site are used solely to improve your experience. You can manage cookie preferences at any time through your browser settings.
You can request a copy of the data we hold on you at any time. We will send you a full data report within 30 days.
This Privacy Policy is issued by the organization operating the w19 platform (https://w19.im). It applies to our website, mobile app, and all related services.
By using w19, you consent to the data collection and usage practices described in this Privacy Policy. We take your privacy seriously and adhere to international data protection standards.
While this policy is written in Bengali, the English version shall be considered the definitive version for legal purposes. For any questions support@w19.imto get in touch.
In short: We collect only the data we need — nothing more. Your information is a trust placed in us, and it will never be sold or misused.
W19 collects data in two ways — information you provide directly, and data generated automatically as you use the platform.
| Data Type | Example | At the Time of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Email address, phone number, physical address | At the time of account creation |
| Financial Information | Payment methods, transaction history | During Deposits/Withdrawals |
| Activity Information | Betting history, game logs, login timestamps | When Using the Platform |
| Technical Information | IP address, browser information, device information | When Visiting the Website |
| Communication Logs | Support chat history and email correspondence | When Contacting Support |
Some information is mandatory — without details like your name, email, and date of birth, an account cannot be created. Other information is optional — leaving it out may limit certain features, but won't affect your core use of the platform.
W19 uses your data only for specific, legitimate purposes. It is never used beyond those stated purposes.
We never sell your data to third parties for advertising purposes. That goes against our core principles.
W19 may share your information with third parties in limited, specific circumstances — and only ever to protect your interests.
Guarantee: w19 never sells or transfers your data to marketing companies, advertisers, or unrelated third parties. Everyone who works with us is bound by the same policy.
The w19 website uses cookies and similar technologies to enhance your browsing experience.
You can delete cookies or block new ones at any time through your browser settings. Keep in mind that disabling cookies may affect how some features on the site work.
W19 follows the highest industry standards to protect your data. Our security systems are regularly updated and audited.
All data is retained for as long as your account remains active. After account closure, financial records may be kept for 5–7 years as required by law. No data is held beyond what is necessary.
Once the retention period expires, data is permanently deleted using secure methods.
As a w19 user, you have important rights regarding your data. We respect those rights and are here to help you exercise them.
You can request a copy of the personal information we hold about you.
You can request corrections to any inaccurate or outdated information.
You can request deletion of your data in certain circumstances.
In certain cases, you can request that the processing of your data be restricted.
You can receive your data in a structured format.
You can unsubscribe from promotional emails at any time.
To exercise any of the rights above support@w19.imto send us an email. We typically respond within 30 days.
W19 is strictly for users aged 18 and above. We do not knowingly collect any data from minors.
Age verification is carried out at registration, and KYC verification is required if there is any suspicion of a minor's account. If a minor's account is identified, it is immediately closed and all collected data is deleted.
If you believe a minor is using w19, please contact our support team immediately.
W19 may update this Privacy Policy at any time. For significant changes, you will be notified by email or via an in-platform notice.
Continuing to use the platform after any changes means you accept the updated policy. We recommend checking the "Last Updated" date at the top of this page from time to time.
Our commitment: Any changes made will only ever strengthen your privacy protections, never weaken them. We are firmly committed to upholding this policy.
For any privacy-related questions, complaints, or data requests, please contact us:
We take all privacy complaints seriously and aim to respond within 30 days. Complex matters may take longer, but you will always be kept informed.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory or data protection authority.
Your data is secure, your privacy is respected — register with w19 and enjoy with confidence.