Betting is a form of entertainment — it should never be a source of stress or hardship. w19 wants every player to enjoy the experience while staying in control. Our tools and support are always here for you.
Online betting has become a familiar part of entertainment for many people in Bangladesh. The excitement of a cricket match, the thrill of a live game — there's nothing wrong with enjoying those. But when gambling starts to spiral out of control, it can cause real harm to individuals and their families.
W19 believes that building responsible gambling habits is in every player's own best interest. Players who stick to their budget, follow the rules, and play for fun are the ones who enjoy it most in the long run.
We want you to come to w19 with a smile and leave with enjoyment. That's why our platform offers multiple responsible gambling tools — completely free and available instantly.
Keep in mind: Betting should never be seen as a source of income or a solution to financial problems. It's entertainment, nothing more. If you feel like things are getting out of control — seek help right away.
Use these tools anytime, free of charge, to keep yourself protected
Set your own daily, weekly, or monthly deposit cap. Once you hit the limit, no further deposits are possible — the system blocks them automatically.
Set a limit on how long you can bet in a single session. Once the time is up, the system will prompt you to take a break and automatically log you out if needed.
Set a loss limit in advance so the system automatically stops you from betting once you've reached it within a given period.
Take a short break to clear your head. You can temporarily suspend your account for anywhere between 24 hours and 6 weeks — no logins or bets will be possible during this time.
Use self-exclusion for a longer break. You can close your account for anywhere from 6 months to permanently — it cannot be reopened during this period.
You'll receive automatic reminders at set intervals — a summary of how long you've played and how much you've spent. It helps you stay aware.
If you notice any of these signs in yourself, get help now
Feels restless or uneasy when not betting
Places repeated bets trying to chase losses
You hide your betting from family or friends
Spending money on betting that's needed for household expenses
Has tried to stop betting but couldn't
Struggling to focus on work or studies because of betting
Staying up late to bet and losing sleep
Gets angry or irritated when the topic of betting comes up
If you notice any of the above signs: Reach out to our support team without delay. Expert advice is completely confidential. Asking for help isn't a weakness — it takes courage.
Use this short questionnaire to see where your betting habits really stand. Answer honestly — the results are for your eyes only.
Question 1 / 5
If you need a break, just follow these simple steps. w19 will be with you throughout the whole process.
Choose how long you want your break to be — 6 months, 1 year, or permanently. Your decision is final.
Contact us via live chat or email support@w19.im to request self-exclusion.
Our team will verify your identity and process your request within 24 hours.
Your account will be fully locked for the chosen period and can be reactivated once it expires.
We can point you toward professional support. You are not alone.
We don't just provide tools — we enforce responsible gambling at the system level too.
Age verification is mandatory at registration and before your first withdrawal. No one under 18 is permitted to use an account.
Our system automatically flags unusual betting patterns and alerts the support team to proactively reach out to at-risk players.
View a full history of all your bets and financial transactions — it helps you stay aware of your own habits.
W19 never targets minors or vulnerable individuals in its advertising. Our marketing practices follow responsible gaming guidelines.
W19 regularly promotes responsible gambling awareness. We believe an informed player is a better player.
If needed, w19 can connect you with gambling addiction specialists and counsellors. All services are completely confidential.
Common Questions About Responsible Gambling
Feeling like your betting is getting out of hand? Don't wait — talk to us. w19's support team is available 24 hours in Bengali. All conversations are strictly confidential.
Know your limits, stick to your budget, and play for the fun of it. w19 is always by your side — in the game and in your safety.