Legal Information

W19 Terms & Conditions — Please Read Before Using the Platform

Please read these Terms & Conditions carefully before using w19. By registering or logging into the platform, you are considered to have accepted these terms.

Last Updated: January 2026

Key Terms at a Glance

W19's rules are straightforward — no complications

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Age Restriction

W19 is strictly for users aged 18 and above. Accounts belonging to minors will be closed immediately.

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One Account Policy

Each person may operate only one account. If multiple accounts are created, all of them will be closed.

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Fair Payments

W19 is committed to processing payments on time. All withdrawal requests are handled promptly, subject to the relevant conditions being met.

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Bonus Terms

All bonuses and vouchers are subject to specific wagering requirements. Bonuses cannot be withdrawn before these requirements are met.

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Data Security

Your personal and financial information is kept strictly confidential. w19 never sells your data to third parties.

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Fair Play

W19 takes a strict stance against fraud, manipulation, and system abuse. Accounts found engaging in such activities will be permanently closed.

1 General Terms & Conditions

These terms and conditions apply to the use of the w19 platform (https://w19.im). By creating an account, logging in, or using any service on w19, you are deemed to have automatically accepted these terms.

W19 is an online betting and gaming platform operating under an international licence. To use our services, you must comply with all applicable laws.

In these Terms & Conditions, "we", "us", or "w19" refers to the entity operating the w19 platform. "You" or "user" refers to any registered or unregistered visitor.

Important: Although these Terms & Conditions are written in Bangla, the English version shall be considered final for all legal purposes. In the event of any discrepancy, the English version will prevail.

2 Account Registration & Eligibility

To create an account on w19, you must meet the following requirements:

  • You must be 18 years of age or older.
  • All information provided at the time of registration must be accurate and truthful.
  • Each individual may only register one account.
  • The account is for your personal use only and must not be operated on behalf of anyone else.
  • You must ensure that online betting is not legally prohibited in your country of residence.

Identity Verification (KYC)

W19 reserves the right to verify your identity at any time. You may be asked to provide a national ID, passport, or birth certificate. KYC verification may be required before withdrawals are processed. Failure to complete verification may result in a temporary account suspension.

You are solely responsible for keeping your account password and login details secure. If you suspect any unauthorized access to your account, please contact w19 Support immediately.

3 Deposit & Withdrawal Policy

Deposit

To deposit on w19, you must use an approved payment method such as bKash, Nagad, or Rocket. The minimum deposit amount is ৳500 (BDT). Deposits are generally processed instantly, though delays may occur due to payment gateway issues.

  • Only deposit from an account registered in your own name.
  • Deposits made through third parties are not accepted.
  • Always use the correct reference number when making a deposit.

Withdrawal

The minimum withdrawal amount is ৳1,000 BDT. Withdrawal requests are typically processed within 24–48 hours. w19 reserves the right to delay withdrawals for unverified accounts.

Warning: Bonus funds cannot be withdrawn directly. Withdrawal is only possible after the wagering requirements have been met. Each bonus carries its own wagering requirements.

4 Bonus & Promotion Terms and Conditions

W19 regularly offers a variety of bonuses and promotions. Each offer comes with its own terms, which are listed on the voucher page or within the offer details.

General Bonus Rules

  • The welcome bonus is available to new members only and can be claimed once.
  • The voucher code must be entered at the time of deposit to receive the bonus — it cannot be applied afterwards.
  • Two bonuses cannot be active at the same time.
  • Only bets with minimum odds of 1.50 count toward wagering requirements.
  • w19 reserves the right to modify or cancel any promotion.

If bonus abuse is suspected, w19 reserves the right to investigate and forfeit the bonus if necessary. Using bonuses through group betting or arbitrage betting is prohibited.

5 Betting Rules

The following rules apply to all betting activity on w19 and are applicable equally to all Sports Betting and casino games.

  • Once a bet is confirmed, it cannot be changed or cancelled.
  • w19 reserves the right to void any bets placed during a technical issue.
  • w19 reserves the right to correct any errors found in the odds.
  • Match fixing or betting using insider information is strictly prohibited.
  • Maximum bet limits may vary depending on the event and market.

Result Confirmation

W19 confirms match results through official and recognized sources. In the event of a dispute, w19's decision shall be considered final. For live betting, real-time data is used, and bets may be voided in certain situations due to technical delays.

6 Prohibited Activities

The following activities are strictly prohibited on w19 and will result in permanent account closure:

  • Creating or operating multiple accounts.
  • Money laundering or any illegal financial activity.
  • Bonus abuse or system hacking.
  • Providing false identity or information.
  • Using automated bots or software.
  • Unauthorised access to another user's account.
  • Attempting to compromise the platform's security infrastructure.

Consequence: Engaging in prohibited activities may result in account closure, balance forfeiture, and legal action where necessary. w19 is not obligated to provide prior notice in such cases.

7 Account Closure & Suspension Policy

W19 reserves the right to close or suspend accounts under the following circumstances:

  • If there is suspicion or evidence of a breach of terms.
  • If KYC verification has not been completed.
  • Extended inactivity (more than 12 months).
  • At the user's own request.
  • By order of a legal or regulatory authority.

To close your account yourself

You can request to close your account at any time by contacting w19 Support. Please withdraw any available balance before closing your account. Self-exclusion is also available as part of our responsible gaming commitment — for more details, Responsible Gaming View the page.

8 Our Commitment to Responsible Gaming

W19 is firmly committed to responsible gaming. We want our platform to always be a source of enjoyment — not stress or harm.

  • You can set a deposit limit on your account.
  • You can set your own session limits and loss limits.
  • Temporary or permanent self-exclusion options are available.
  • A resources page is available for support with problem gambling.

If you or someone you know may have a gambling problem, please reach out to w19 support. We are here to help and can provide guidance and assistance.

9 Dispute Resolution Process

If you have a complaint or dispute, please contact w19 customer support in the first instance. We generally aim to resolve all complaints within 72 hours.

Complaint Process

  • Contact our support team directly via live chat or email.
  • Please submit the required evidence and screenshots.
  • w19 will complete its investigation and communicate the decision.
  • If you are not satisfied with the decision, you may file a complaint with the relevant regulatory authority.

W19's decisions are not legally binding, but we always strive for a fair resolution. For serious disputes, third-party mediation may be pursued.

10 Right to Amend Terms & Conditions

W19 reserves the right to update these Terms & Conditions at any time. For significant changes, notice will be given via email or an on-platform announcement.

Continued use of the platform after any changes take effect will be considered acceptance of the updated terms. We recommend checking this page regularly.

Please note: The last updated date for these Terms & Conditions is shown at the top of the page. To get in touch, support@w19.im Use it.

We believe transparency is the best policy. w19 always aims to keep these terms written in clear, plain language so every user in Bangladesh can understand them easily. If any condition seems unclear, just ask our support team.

Done reading the terms? Get started now.

W19 keeps its rules simple and transparent. Sign up and enjoy Bangladesh's best betting experience with confidence.

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